Support Center
Supporting you on your way to a new career is very important to us, starting from the moment when you are asking yourself if this career path is for you, until the day you become a freelancing high-paid Ecommerce SEO Manager and look for enterprise clients. Please do not hesitate to contact us for any questions, below you can find all contact options. Remember that this is not the place to ask SEO & AI relevant questions, use this instead.
Read the FAQ
Please first read our FAQs:
Live Chat
Feel free to use this option for any questions, whether you’re a SEOLAXY Member or not. Report bugs and feature requests here as well.
Send us an Email
- For billing and invoice corrections: billing@seolaxy.com
- If Live-Chat is disabled: support@seolaxy.com
Frequently Asked Questions (FAQ)
FAQs before becoming a SEOLAXY member
Here you can find the most frequent questions from users before they join SEOLAXY.
Do you issue a valid invoice?
Yes, we issue invoices with a German VAT number for both individuals and companies.
Can my company pay for my membership?
Yes, your company can pay the membership fee for you. This option will be appear during the registration process under the payment method. Group purchasing for multiple employees under the same account is currently not available.
Am I too old/young to start learning Ecommerce SEO & AI?
Our oldest SEOLAXY member was 56 when he started learning SEO, now he is 60 and working as an SEO Specialist. Our youngest member was 16 when he joined the SEOLAXY and is now teaching SEO at the NYU.
Which company is behind the SEOLAXY?
The SEOLAXY is a project of the German company BIGBURG GmbH.
What is the difference between the available packages?
With lifetime access, you instantly unlock all current and future masterclass lessons, the “Hockey Stick SEO Audit Checklist”, and you can buy gems on demand. With subscription access, you receive 970 gems monthly, which you can use to unlock masterclass lessons and resources or ask questions, and you can also buy gems on demand.
No, it is not possible to share the account with multiple people. Those who attempt to do so will have their account deactivated without any prior warning.
Which payment methods are available?
The available payment methods are Credit/Debit Card and PayPal. If you choose the annual payment option, you can also pay via wire transfer.
Do you have an affiliate program?
Yes, we have an affiliate program. Every SEOLAXY member gets a referral coupon with which both he and the new user get 200 gems each.
FAQs after becoming a SEOLAXY member
Here you can find the most frequent questions from users after they join SEOLAXY.
I paid but I can’t log in. What should I do?
Please contact us at support@seolaxy.com, and we will do our best to resolve your issue as quickly as possible.
I paid and I can login in, but I haven’t received an invoice. What should I do?
Please forward the payment confirmation to accounting@seolaxy.com. We will do our best to resolve your issue as quickly as possible.
If I decide to cancel my membership, do I still have access to the SEOLAXY content that I've paid for until that moment?
Yes, you will have access to the content you paid for until the cancellation of your membership. However, you will no longer have access to the community, and you won’t be able to ask questions.
How long do I have to wait for a mentor to answer my question?
It depends on the complexity of the question. However, the average response time is four to five business days.
How can I cancel my membership?
The subscription management option is available in the “Subscription” section within your profile.
How can I upgrade or downgrade my membership?
You can upgrade your membership by going to your profile and clicking “Upgrade your level” under “Package level” section.
How can I top up gems?
Whenever you run out of gems, a popup message asking if you want to top up gems will appear on your screen. Another way to get more gems is to go to “Buy Gems” section within your profile.
I registered for the exam, but I have other commitments at that time, so I won't be able to attend. Is it possible to get a refund?
We care about the satisfaction of our members and always try to accommodate whenever possible, but unfortunately, that’s not possible in this case. We kindly ask that you carefully check the date and time of the exam and whether it fits with your commitments before submitting your registration.
Where can I find the Hockey Stick SEO Audit Checklist?
The Hockey Stick SEO Audit Checklist is available for download exclusively to SEOLAXY members. You can find it by clicking on the ‘Resources’ tab in the menu.
I can't log into my account anymore. What should I do?
Clear your cache and cookies, then try logging in again. If you’re still unable to log in, reach out to us via Live Support chat.
