Lola Culibrk
“I got a job in an UK SEO agency that I always wanted!”
Pavle Sarcevic
“It changed my life! I founded my SEO agency in 2024!”
Zlata Garmendia Gonzales
“Inspired me and led me to fully dedicate myself to SEO!”
Soon Soon
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Support Center

Supporting you on your way to a new career is very important to us, starting from the moment when you are asking yourself if this career path is for you, until the day you become a freelancing high-paid Ecommerce SEO Manager and look for enterprise clients. Please do not hesitate to contact us for any questions, below you can find all contact options. Remember that this is not the place to ask SEO & AI relevant questions, use this instead.

Read the FAQ

Please first read our FAQs:

Live Chat

Please use this option if have further questions, if you are a SEONAUT or not. You can also use this option to report bugs and request features.

Send us an Email

Frequently Asked Questions (FAQ)

FAQs before becoming a SEONAUT

Here you can find the most frequent questions from users before they became SEONAUTs.

Yes, we issue invoices with a German VAT number for both individuals and companies.
Yes, your company can pay the membership fee for you. This option will be appear during the registration process under the payment method. Group purchasing for multiple employees under the same account is currently not available.
Our oldest SEONAUT was 56 when he started learning SEO, now he is 60 and working as an SEO Specialist. Our youngest SEONAUT was 16 when he joined the SEOLAXY and is now teaching SEO at the NYU.

The SEOLAXY is a project of the German company BIGBURG GmbH.

The packages differ only in the number of gems they include. There are no limitations regarding the availability of content and platform functionalities. The packages are designed to meet your needs according to your current level of knowledge and experience. So, if you’re new to SEO, the EXPLORER package should meet your needs. If you do have experience in SEO, go for the SPECIALIST package. The FREELANCER package is the best option if you have your own business or plan to start one.

No, it is not possible to share the account with multiple people. Those who attempt to do so will have their account deactivated without any prior warning.
The available payment methods are Credit/Debit Card and PayPal. If you choose the annual payment option, you can also pay via wire transfer.
Yes, we have an affiliate program. Every SEONAUT gets a referral coupon with which both he and the new user get 200 gems each.

FAQs after becoming a SEONAUT

Here you can find the most frequent questions from users after they became SEONAUTs.

Please contact us at support@seolaxy.com, and we will do our best to resolve your issue as quickly as possible.

Please forward the payment confirmation to accounting@seolaxy.com. We will do our best to resolve your issue as quickly as possible.

Yes, you will have access to the content you paid for until the cancellation of your membership. However, you will no longer have access to the community, and you won’t be able to ask questions.
It depends on the complexity of the question. However, the average response time is two to three business days.
The subscription management option is available in the “Subscription” section within your profile.
You can upgrade your membership by going to your profile and clicking “Upgrade your level” under “Package level” section.
Whenever you run out of gems, a popup message asking if you want to top up gems will appear on your screen. Another way to get more gems is to go to “Buy Gems” section within your profile.

SEOLAXY is a project by BIGBURG GmbH, 2020 – 2024. All Rights Reserved.

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Become a Frame

As a member, you have access to everything inside the SEOLAXY, not depending on the package you chose. The community is completely free. For all other parts of SEOLAXY, you are using your gems to unlock content you want to access.

Smaller Plan

EXPLORER

$17
monthly payment
Billed Monthly Billed Yearly -23%
  • SEOLAXY Community Access while subscribed
  • Get 170 gems every month
  • Unlock Masterclass Lessons
One by One with Gems
  • Unlock each Resource
Individually with Gems
  • Get Answers to Private Questions from Nedim
Become a
WARNING

This subscription is only bookable until October. Subscribers can keep it as long their wish, but others will not be able to choose it anymore!

SPECIALIST

$42
monthly payment
Billed Monthly Billed Yearly -23%
  • SEOLAXY Community Access while subscribed
  • Get 570 gems every month
  • Unlock Masterclass Lessons
One by One with Gems
  • Unlock each Resource
Individually with Gems
  • Get Answers to Private Questions from Nedim
Become a
WARNING

This subscription is only bookable until November. Subscribers can keep it as long their wish, but others will not be able to choose it anymore!

FREELANCER

$97
monthly payment
Billed Monthly Billed Yearly -23%
  • SEOLAXY Community Access while subscribed
  • Get 1970 gems every month
  • Unlock Masterclass Lessons
One by One with Gems
  • Unlock each Resource
Individually with Gems
  • Get Answers to Private Questions from Nedim
Become a
Bigger Plan
Smaller Plan
Bigger Plan
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