Support Center
Supporting you on your way to a new career is very important to us, starting from the moment when you are asking yourself if this career path is for you, until the day you become a freelancing high-paid Ecommerce SEO Manager and look for enterprise clients. Please do not hesitate to contact us for any questions, below you can find all contact options. Remember that this is not the place to ask SEO & AI relevant questions, use this instead.
Read the FAQ
Please first read our FAQs:
Live Chat
Please use this option if have further questions, if you are a SEONAUT or not. You can also use this option to report bugs and request features.
Send us an Email
- For billing and invoice corrections: billing@seolaxy.com
- If Live-Chat is disabled: support@seolaxy.com
Frequently Asked Questions (FAQ)
FAQs before becoming a SEONAUT
Here you can find the most frequent questions from users before they became SEONAUTs.
Do you issue a valid invoice?
Can my company pay for my membership?
Am I too old/young to start learning Ecommerce SEO & AI?
Which company is behind the SEOLAXY?
The SEOLAXY is a project of the German company BIGBURG GmbH.
What is the difference between the three packages?
The packages differ only in the number of gems they include. There are no limitations regarding the availability of content and platform functionalities. The packages are designed to meet your needs according to your current level of knowledge and experience. So, if you’re new to SEO, the EXPLORER package should meet your needs. If you do have experience in SEO, go for the SPECIALIST package. The FREELANCER package is the best option if you have your own business or plan to start one.
Can I share my account with someone else?
Which payment methods are available?
Do you have an affiliate program?
FAQs after becoming a SEONAUT
Here you can find the most frequent questions from users after they became SEONAUTs.
I paid but I can’t log in. What should I do?
Please contact us at support@seolaxy.com, and we will do our best to resolve your issue as quickly as possible.
I paid and I can login in, but I haven’t received an invoice. What should I do?
Please forward the payment confirmation to accounting@seolaxy.com. We will do our best to resolve your issue as quickly as possible.